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Shipping

Delivery policy

The Zoo de Granby offers delivery to postal addresses located exclusively in Canada. Delivery is made by Canada Post with an estimated delivery time of 7 working days. You will receive confirmation by email with a tracking number when your order is shipped.

Please note that:

Return and exchanges

All of our items are non-exchangeable and non-refundable. In the event that an item is damaged or if an error has been made on your order, we will carry out an exchange free of charge. You must communicate with us by email within 10 days of delivery of your package.

For all follow-up, questions and comments on the goods and delivery, please contact us at: [email protected]